This is how we guarantee your holiday is safe and serene.

The below guidelines will be constantly updated following regulations updates. 

• SANIFICATION AND HEALTH & SAFETY

  Air conditioning: following current government regulations common area air conditioning systems are accurately cleansed and sanitized using a hydroalcoholic solution and hydrogen peroxide. Guest rooms are sanitized with same protocol before each guest’s arrival.

  Sanitizing gel stations: sanitizing gel stations are available in each area of the resort and in all guest rooms.

  Personal safety devices: guests and personnel will be required to wear masks in all common areas and where security distance of 1 meter is not possible.

  Common area sanification: common areas are sanitized daily using specific antibacterial and viricidal products.

  Guest room sanification: our rooms have wide and windows which help airing of the areas. Guest rooms are sanitized daily using specific antibacterial and viricidal products, with particular attention to objects that are frequently touched.
  
  Body temperature measurement: in order to access the resort, we may require body temperature measurements with contactless thermoscan devices for guests and staff in compliance with individual safety and privacy regulations.

  Transfer service: our partners’ vehicles are subject to strict daily sanitizing protocols.

• PRIVACY AND SOCIAL DISTANCING

  Check-in and check-out: check-in procedures maybe be partially carried out before arrival in order to avoid any unnecessary close contact with reception personnel. During check-out contactless payment devices will be encouraged.
  
  The resort: with a total of more than 40.000 sqm, the resort offers open spaces, both indoor and outdoor, in common areas and guest rooms.

  Restaurants and bars: our restaurants and bars offer indoor and outdoor spaces and easily guarantee proper distancing among tables, as per current government regulations. It is also possible to request room service to combine utmost safety with an exclusive experience.

• HOT SPRING SPA 

  In Italy hot spring spas are held to the same sanitary standards as medical facilities and therefore, subject to specific health and sanitary checks both internally as well as by a dedicated health care authority. Our already high-level sanitary standards have been further enhanced to face Covid-19 emergency.

• MEDICAL STAFF  

  Our spas have a dedicated medical staff on property who represents an additional, important element to provide security for our guests.

• THERMAL POOLS 

  Thermal water hygiene is guaranteed by a microbiological sanitary self-monitoring system which includes frequent cleaning and sanification.
  The solarium areas are sanitized at least once per day using a sodium hypochlorite solution, as per World Health Organization guidelines.

• SPA TREATMENTS

  Our already high-level sanitary standards at the spa will be enhanced to guarantee utmost safety. Treatment beds and treatment rooms are sanitized using hydroalcoholic solution and peroxide after every single session. Spa therapists are required to wear specific protection devices. The above will grant you a very relaxing experience in total security and tranquillity.

• STAFF TRAINING

  Staff: all of our personnel has been trained for compliance and monitoring of health and safety protocols adopted following World Health organization and Italian government regulations. All of our staff is subject to body temperature measurement before each shift. A dedicated protocol for suppliers entering the resort has also been implemented.

• RESERVATION FLEXIBILITY

  Peace of mind when you book with us: in order for you to book your holiday with us without a care in the world we have reviewed our cancellation to allow you change your travel dates and have a free cancellation policy up to 3 days before arrival.